INTERVIEW SIMULATOR

• “Again“, I said.I spoke to him in English because despite the fact that he had a good vocabulary, I wanted him to think in English, for his mind to speed up and for him to be pressured a little in order to understand that he had the resources to get out of it.
• Building self-confidence was always part of the plan.

• He started reciting again the important points that he should have as a CABIN CREW.
  “Teamwork
• Communication
• Attention to detail.
• Patience“
  …

• He went on a bit too long, explaining again some of the points.
• “I want it shorter.”
  He had explained it well, but I wanted him to be able to sort out the priorities of a Cabin Crew and put them into fewer words.
  He rolled his eyes as if to say “Really?”…and he smiled as if to say, “okay, there I go again”.

• 
  He went back over the points, one by one removing some and eliminating reexplaining.
• “Much better“, I conceded, “but…“
  He smiled again, the atmosphere was always tighter, but with a calm, affable environment, with a good vibration.

It was Qrewmentor’s DNA.

You train hard, but you do NOT suffer. –

“… but I want more order.”

• “What are the most important points of a CABIN CREW?” I asked
• “Safety“. He instantly replied (good aeronautical education, I thought).
• In aviation there are 2 “safety and security”… I left the phrase floating for him to think .
  We made the mentees think, it’s not what you teach, it’s more often what they reconsider and what they discover for themselves.

“SAFETY“. He added.
“Fine”, I told him. SAFETY is almost 90% of a Cabin Crew course. Emergency material, situations, procedures, their regulations, etc.
“And then?“
“SECURITY“- he said instantly.
“That’s right”, I smiled assenting so that he understood that he was on the right path by himself.
SECURITY is what we do when the ground part fails and we encounter a conflict in flight.
Criminals, terrorists, or simply a case of “Air Rage” either due to regulations or (more common) long delays.

Now came the explanation of the question.
The fact is that the strict regulations that aviation has in these two areas mean that there is hardly any difference between them.

All companies close doors, assemble ramps and do a crosscheck before moving, and the opposite procedure after stopping.

The same goes for demos, seatbelts, turbulence or door codes, cockpit access procedures etc.

There is hardly any way to differentiate between one and the other.

Which leaves us with the third great point as a differentiating element…”

• “CUSTOMER SERVICE“. He said, instantly understanding where I was going.

• “Exactly“. This is where some companies differ from others.
• Internet
  Full service Punctuality
  Price
  Destination type, etc.
• “Order the answer then”.
• “Tell me please, the main skills of a cabin crew”. I asked with an Interview face.
• “Considering the SAFETY as the main purpose of a cabin crew and the SECURITY of the passengers, the ability to deliver a good customer service is the main skill.”
  He ended the sentence like this, leaving me the option to ask him more. He learned fast.
• “Alright, can you give me a few examples of Good customer service?”
  He nodded.
• “Attention to detail, having polite good communication with customers and effective one with my crew in case I need some help, comply with the passenger needs while I make sure they’re safe according to the airline procedures.”
  –“Now it is correct.” He breathed relieved to have thought orderly and answered the questions with efficiency and order.
  I drank some coffee. And I look into my eyes. – “Again…” I told him
• (and so we would practice with dozens of questions).

Tranquility and clarity in your interviews.

Until then, may you find peaceful skies.

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Enrique. Qrewmentor Team