WHAT TO DO WITH A DISRUPTIVE PASSENGER
A difficult pax, and what we did him. In the following lines we are going to talk about what to do with a difficult passenger. https://www.caa.co.uk/passengers/on-board/disruptive-passengers/ We will see how we should: · Keep calm· Collect INFORMATION· APPROACH positions.· Generate a SOLUTION Every crew member has had a complicated passenger, perhaps conflictive or excessively demanding. […]
